Last Updated: 28 October 2026
At ShriReya Naturals, we aim to provide a smooth and reliable shopping experience. This Refund & Cancellation Policy explains the process for requesting order cancellations, refunds, replacements, and resolutions for damaged, defective, or incorrect products purchased through our website, https://shrireya.com/.
Our online store operates on WordPress and WooCommerce and offers products including herbal hair oil, natural shampoo, Indian masalas, and wellness and weight-management products.
Order Cancellation
If you wish to cancel an order, please contact us as soon as possible at support@shrireya.com with your order number and cancellation request.
- Before processing or dispatch: We will review your request and cancel the order where possible.
- After dispatch: Cancellation may no longer be possible. Please contact us so we can explain the available options.
- Payment already received: If an order is successfully cancelled and a refund is due, we will process the refund in accordance with this policy and applicable law.
Cancellation requests are subject to the order’s fulfilment status and applicable legal requirements.
We will not impose cancellation charges on customers except where permitted by applicable law. Any cancellation charges will be handled in accordance with applicable consumer protection requirements.
Refund Eligibility
Refunds may be considered in circumstances such as:
- An order is cancelled and a refund is due.
- A product arrives damaged or defective.
- An incorrect product is delivered.
- A product materially differs from its description.
- An order cannot be fulfilled by ShriReya Naturals after payment has been received.
- Another circumstance gives rise to a refund or remedy under applicable law.
Each request will be reviewed based on the circumstances, supporting information, and applicable legal requirements.
Nothing in this policy limits any statutory rights or remedies available to consumers.
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us at support@shrireya.com as soon as reasonably possible after delivery.
To help us review your request, please provide:
- Your order number.
- The name of the affected product.
- A brief description of the issue.
- Clear photographs of the product and packaging, where available.
After reviewing the information, we will explain the appropriate next steps. Depending on the circumstances, the resolution may include a replacement, refund, return, or another appropriate remedy.
Please retain the product and its packaging until we have provided instructions, where reasonably possible.
Returns and Product Conditions
Return eligibility depends on the product, its condition, and the reason for the request. Please refer to our Shipping & Returns Policy for the applicable return procedure.
Certain products, including personal-care items, food products, and wellness products, may require special handling because of hygiene, food-safety, or product-integrity considerations.
Opened or used products may be subject to specific return restrictions where permitted by law. However, such restrictions will not override applicable consumer rights concerning defective, damaged, incorrect, or misrepresented products.
Please contact us before sending a product back. Our support team will provide the applicable instructions.
Refund Processing
Once a refund has been approved, we will initiate the refund using the original payment method where feasible or another appropriate method where necessary.
The time required for the amount to appear in your account may depend on the payment gateway, bank, card issuer, or other payment service provider.
We will process accepted refund requests within a reasonable period and within any timeframe required by applicable law.
If your refund has been approved but you have not received it within the communicated timeframe, please contact support@shrireya.com with your order number and refund details.
Shipping Charges and Return Shipping
Shipping charges and return-shipping arrangements will depend on the reason for the return and the circumstances of the order.
If a return or replacement is required because a product is damaged, defective, incorrect, or otherwise non-conforming, we will explain the applicable shipping arrangements in accordance with our policies and applicable law.
For other return requests, any applicable return-shipping charges will be communicated before the return is arranged.
No term in this section excludes any shipping-cost refund or other remedy required by applicable law.
Non Returnable or Restricted Products
Some products may have specific return conditions because of hygiene, food-safety, or product-integrity requirements.
Where permitted by law, restrictions may apply to products that have been opened, used, tampered with, or returned without necessary packaging.
These restrictions will not prevent customers from seeking an appropriate remedy for products that are defective, damaged, incorrect, or materially different from their description, or where another legal right to a remedy applies.
Please contact us if you are unsure whether your product qualifies for a return or refund.
Order Not Delivered or Marked as Delivered
If your order has not arrived within the expected delivery timeframe, please contact us with your order number.
If tracking information indicates that your order was delivered but you have not received it, we may coordinate with the courier to investigate the delivery status.
We will review the available information and communicate the next steps. Any refund or other resolution will be handled in accordance with the circumstances and applicable law.
Failed or Duplicate Payments
If your payment fails but an amount appears to have been deducted from your account, please contact us with your order details and available transaction reference.
If a duplicate payment is confirmed for the same order, we will review the transaction and arrange any applicable refund.
The time required for a payment reversal or refund to appear in your account may depend on your bank or payment service provider.
Please do not send complete card details, passwords, or other sensitive payment credentials by email.
Refunds for Promotional or Discounted Orders
If an order purchased using a promotional code or discount qualifies for cancellation or a refund, the refund will be calculated based on the applicable amount paid and the circumstances of the order, subject to the promotion’s disclosed terms and applicable law.
Any refund will not remove rights or remedies that cannot legally be excluded.
How to Request a Cancellation or Refund
To submit a request:
- Email support@shrireya.com.
- Use the subject line “Cancellation or Refund Request.”
- Include your order number and the product name.
- Explain the reason for your request.
- Attach relevant photographs or transaction information, where applicable.
Our team will review your request and respond with the next steps.
Please use the contact details below for all refund and cancellation enquiries.
Contact Us
For questions about cancellations, refunds, damaged products, or return eligibility, contact:
ShriReya Naturals
Website: https://shrireya.com/
Email: support@shrireya.com
Business Address: Bangi Road, Near Bus Stand, Raman, Sukhladhi, Bathinda, Punjab – 151301, India.
Please include your order number in your message so we can assist you more efficiently.
Policy Updates
We may update this Refund & Cancellation Policy to reflect changes in our business operations, website functionality, or applicable legal requirements.
Any updated version will be published on this page with a revised “Last Updated” date.
We encourage customers to review this policy before placing an order.
Thank you for choosing ShriReya Naturals. We appreciate your trust and are committed to handling cancellation and refund requests fairly and transparently.