Last Updated: 28 October 2026
Welcome to ShriReya Naturals. These Terms & Conditions govern your access to and use of our website, https://shrireya.com/, and purchases made through our online store.
Throughout these Terms & Conditions, “ShriReya Naturals,” “we,” “us,” and “our” refer to ShriReya Naturals. “You” and “your” refer to visitors, customers, and other users of our website.
Our website is built on WordPress and uses WooCommerce to provide online shopping functionality.
By accessing our website, browsing our products, creating an account, or placing an order, you agree to these Terms & Conditions, subject to applicable law. Please read them carefully before using our services.
About ShriReya Naturals
ShriReya Naturals operates an online store offering nature-inspired products, including herbal hair oil, natural shampoo, Indian masalas, and wellness and weight-management products.
Website: https://shrireya.com/
Email: support@shrireya.com
Business Address: Bangi Road, Near Bus Stand, Raman, Sukhladhi, Bathinda, Punjab – 151301, India.
For questions regarding our products, orders, or these Terms & Conditions, please contact us using the details above.
Eligibility
By using our website or placing an order, you confirm that you are legally capable of entering into a binding agreement under applicable law.
If you are below the age of majority applicable to you, you may use our website or place an order only with the involvement and consent of a parent or legal guardian where required by law.
You agree to provide accurate, complete, and current information when using our website, creating an account, or placing an order.
Products and Product Information
We make reasonable efforts to ensure that product descriptions, photographs, prices, ingredients, sizes, packaging details, and other information displayed on our website are accurate.
However:
- Product photographs may differ slightly from the actual product in colour, appearance, or packaging.
- Product availability may change without prior notice.
- Ingredients, usage instructions, warnings, and other product-specific information should be reviewed before purchase and use.
- Product claims are intended to describe the relevant product and should be read alongside its packaging and instructions.
- Any applicable restrictions or precautions displayed on a product label or product page should be followed.
We reserve the right to correct errors, update product information, or discontinue products where appropriate and permitted by law.
Nothing in this section excludes consumer rights or remedies available under applicable law.
Natural Products and Wellness Disclaimer
Our collection includes herbal hair oil, natural shampoo, Indian masalas, and wellness and weight-management products.
Natural or herbal ingredients do not automatically make a product suitable for every person.
Customers should read product labels and ingredient lists, follow usage instructions, and consider any relevant allergies or sensitivities before use.
For wellness and weight-management products, customers should consult a qualified healthcare professional if they have questions about suitability, existing medical conditions, pregnancy, breastfeeding, or potential interactions with medicines.
Unless expressly stated and appropriately supported, our products are not represented as medicines or substitutes for professional medical advice, diagnosis, or treatment.
Weight-management products do not guarantee weight loss or any specific result. Individual outcomes may vary, and no particular result is promised.
Food-related products should be used and stored according to the instructions and information provided on their packaging.
Orders and Order Acceptance
When you place an order through our WooCommerce store, you submit a request to purchase the selected products.
Before completing checkout, please check your product selection, quantities, billing information, delivery address, contact details, and order total.
An order confirmation indicates that we have received your order. It does not necessarily mean that the order has been finally accepted or dispatched.
We may decline, cancel, or request clarification about an order where reasonably necessary, including circumstances involving:
- Product unavailability.
- An obvious pricing or listing error.
- Failed, unconfirmed, or unauthorised payment.
- Suspected fraud or misuse.
- Incorrect delivery details that prevent fulfilment.
- Legal or regulatory requirements.
If payment has already been received for an order that we cancel, any applicable refund will be handled in accordance with our Refund & Cancellation Policy and applicable law.
We will not use this provision to avoid our legal obligations to customers.
Prices, Taxes, and Payments
All prices are displayed in Indian Rupees (INR), unless otherwise specified.
Product prices, discounts, and promotional offers may change from time to time. The applicable price and disclosed charges for your order will be displayed during checkout.
Shipping fees, applicable taxes, and other charges may be added where applicable and will be disclosed as required.
Payments are processed using the payment methods made available on our website. These may include third-party payment gateways, depending on our current store configuration.
You authorise the payment method you select for the amount displayed during checkout.
Payment processing may be subject to the terms and privacy policies of the relevant payment provider. We generally receive the transaction information needed to manage your order rather than complete payment card details when those details are processed directly by the provider.
If payment fails or cannot be confirmed, order processing may be delayed until the payment status is resolved.
Shipping and Delivery
We aim to process and dispatch orders within the timeframes communicated on our website or during checkout.
Delivery times may vary depending on the destination, courier availability, weather, public holidays, operational conditions, and other circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate delivery address, contact number, and any other information needed to fulfil an order.
Tracking details may be provided where available.
If your order is delayed, damaged in transit, marked as delivered but not received, or otherwise encounters a delivery problem, please contact support@shrireya.com and provide your order number.
Shipping charges, delivery estimates, serviceable locations, and other applicable conditions will be governed by the information displayed during checkout and our published shipping policy.
Nothing in this section excludes remedies available under applicable consumer protection law.
Cancellations, Returns, and Refunds
Cancellations, returns, exchanges, and refunds are governed by our published Refund & Cancellation Policy and Shipping & Returns Policy, available on our website.
Please review the applicable policy before placing an order.
If you receive a damaged, defective, incorrect, or otherwise non-conforming product, contact support@shrireya.com as soon as reasonably possible. Please provide your order number, a description of the issue, and photographs or other supporting information where available.
Certain products may be subject to specific hygiene, food-safety, packaging, or handling conditions. Any restrictions on returns will be disclosed in the relevant policy and will remain subject to mandatory consumer rights under applicable law.
Nothing in these Terms & Conditions removes any statutory rights concerning defective products, incorrect orders, refunds, or other consumer remedies.
Promotions and Discounts
We may offer promotional codes, discounts, special prices, or other offers from time to time.
Unless otherwise stated:
- Each promotion is subject to the conditions communicated with that offer.
- Promotional codes must be entered correctly during checkout.
- Offers may be limited by time, quantity, product, or eligibility.
- Offers cannot be combined unless expressly permitted.
- Errors in promotional pricing may be corrected where permitted by law.
Any offer already accepted by us will be handled in accordance with its stated terms and applicable law.
Customer Accounts
Our WooCommerce store may allow customers to create accounts to view orders, save addresses, or use other available account features.
You are responsible for providing accurate account information and taking reasonable steps to keep your login credentials confidential.
Please notify us if you suspect unauthorised access to your account.
We may restrict or suspend account access where reasonably necessary to protect our website, customers, or business from fraud, misuse, or security threats, subject to applicable law.
Account creation is not required unless a particular feature or checkout configuration makes it necessary.
Acceptable Use
You agree not to use our website to:
- Engage in unlawful, fraudulent, or misleading activities.
- Submit false or unauthorised information.
- Interfere with the website’s operation, security, or functionality.
- Introduce malicious software or harmful code.
- Attempt to gain unauthorised access to website systems or other users’ information.
- Copy or commercially exploit website content without appropriate authorisation.
- Infringe the rights of ShriReya Naturals or any other person.
We may take reasonable steps to protect our website and users from prohibited activity, subject to applicable law.
Intellectual Property
Unless otherwise indicated, the brand name, logo, text, product descriptions, photographs, graphics, website design, and other content displayed on our website are owned by ShriReya Naturals or used with appropriate permission.
You may browse our website and use its content for personal, non-commercial purposes.
You must not reproduce, modify, distribute, republish, sell, or commercially exploit our content without prior written permission from the relevant rights holder, except where permitted by law.
Third-party trademarks and names remain the property of their respective owners.
Third Party Services and Links
Our website may use third-party services, including payment gateways, courier providers, website hosting services, and WordPress or WooCommerce plugins.
These providers may operate under their own terms, conditions, and privacy policies.
Our website may also link to external websites that we do not control. We are not responsible for the independent content or operation of those external websites, subject to any responsibilities imposed by applicable law.
Please review the terms and privacy policies of third-party services before using them.
Privacy and Personal Information
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and share personal information.
Our website uses WordPress and WooCommerce, and additional plugins or service providers may process information depending on the features enabled on our store.
Please review our Privacy Policy to understand our data-handling practices and the choices available to you.
We will handle personal information in accordance with applicable privacy and data protection laws.
Website Availability and Technical Issues
We aim to keep our website accessible and product information accurate. However, we cannot guarantee that the website will always be available, uninterrupted, or free from errors.
Temporary interruptions may occur because of maintenance, software updates, hosting issues, security measures, or circumstances beyond our reasonable control.
We may modify or update website features to maintain, improve, or secure our online store, subject to applicable law.
Limitation of Liability
To the extent permitted by applicable law, ShriReya Naturals will not be liable for indirect or consequential losses arising from the use of our website where such exclusion is legally permissible.
Nothing in these Terms & Conditions excludes or limits any liability that cannot lawfully be excluded or limited, including applicable obligations concerning defective products, consumer rights, fraud, or wilful misconduct.
Customers should use products according to their intended purposes, product labels, and instructions.
Indemnity
To the extent permitted by law, you may be responsible for losses or claims arising directly from your unlawful use of our website, fraud, or infringement of another person’s rights.
This provision does not make you responsible for losses caused by our own unlawful conduct or transfer any liability to you that cannot legally be transferred.
Complaints and Customer Support
We aim to handle customer enquiries and complaints fairly and promptly.
For assistance with products, payments, orders, delivery, returns, or refunds, please contact:
ShriReya Naturals
Email: support@shrireya.com
Website: https://shrireya.com/
Business Address: Bangi Road, Near Bus Stand, Raman, Sukhladhi, Bathinda, Punjab – 151301, India.
Please include your order number, a description of the issue, and any relevant supporting information.
Complaints will be handled in accordance with our applicable policies and legal obligations. Any designated grievance officer details required by applicable law should also be displayed on the website.
Governing Law and Dispute Resolution
These Terms & Conditions are governed by the laws of India.
Disputes arising from the use of our website or purchases made through it will be addressed under applicable Indian law by the competent courts or consumer dispute-resolution authorities having jurisdiction.
Nothing in this section restricts a customer’s right to seek remedies before a consumer commission or another competent authority where permitted by law.
Changes to These Terms & Conditions
We may update these Terms & Conditions to reflect changes in our products, website, WooCommerce configuration, business practices, or applicable legal requirements.
The revised version will be published on this page with an updated “Last Updated” date.
Where required by law, we will provide additional notice or obtain consent for material changes.
We encourage customers to review this page periodically.
Severability
If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
Any affected provision will be limited or interpreted only as necessary to make it enforceable where legally permissible.
Entire Agreement
These Terms & Conditions, together with our Privacy Policy, Shipping & Returns Policy, and Refund & Cancellation Policy, govern your use of our website and purchases made through our online store, subject to any additional terms disclosed for specific products or services.
If provisions appear to conflict, they will be interpreted consistently wherever possible, subject to applicable law and mandatory consumer protections.
Contact Us
If you have questions about these Terms & Conditions, our products, or an order placed through our website, please contact us.
ShriReya Naturals
Email: support@shrireya.com
Website: https://shrireya.com/
Business Address: Bangi Road, Near Bus Stand, Raman, Sukhladhi, Bathinda, Punjab – 151301, India.
Thank you for choosing ShriReya Naturals. We appreciate your trust and look forward to serving you.