Last Updated: 28 October 2026
At ShriReya Naturals, accessible at https://shrireya.com/, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you browse our website, place an order, create an account, or contact us.
By using our website, you acknowledge this Privacy Policy. Where applicable law requires consent for a particular activity, we will obtain it as required.
About ShriReya Naturals
ShriReya Naturals operates an online store offering nature-inspired products, including herbal hair oil, natural shampoo, Indian masalas, and wellness and weight-management products.
Website: https://shrireya.com/
Email: support@shrireya.com
Business Address: Bangi Road, Near Bus Stand, Raman, Sukhladhi, Bathinda, Punjab – 151301, India.
In this policy, “we,” “us,” and “our” refer to ShriReya Naturals.
Information We Collect
When you use our WordPress website and WooCommerce store, we may collect the following information, depending on how you interact with our services.
Personal and Contact Information
When you place an order, create an account, or contact us, we may collect your name, email address, telephone number, billing address, shipping address, and any information you include in messages to us.
Order and Transaction Information
We may collect information about products purchased, order numbers, quantities, order history, order totals, delivery details, payment status, and refund or cancellation requests.
Payment information may be processed directly by the payment gateway selected at checkout. We generally receive the transaction information needed to manage your order rather than complete payment card details.
Account Information
If you create a customer account, we may process your username, account details, saved addresses, order history, and other information associated with your account.
Device and Website Information
When you browse our website, technical information may be collected automatically, including your IP address, browser type, device information, pages visited, referring website, and interactions with website features.
Cookies and Similar Technologies
WordPress, WooCommerce, and installed plugins may use cookies or similar technologies to support website functionality, maintain shopping cart sessions, remember preferences, improve security, and measure website performance.
The specific information collected depends on the features, plugins, and integrations enabled on our website.
How We Use Your Information
We may use your personal information to:
- Process and fulfil orders placed through WooCommerce.
- Manage payments, shipping, delivery, returns, cancellations, and refunds.
- Create and maintain customer accounts.
- Send order confirmations and essential service notifications.
- Respond to customer questions and complaints.
- Maintain accounting, tax, and business records.
- Detect and prevent fraud, abuse, and unauthorised activity.
- Maintain, troubleshoot, and improve our website.
- Understand website usage and performance where appropriate.
- Send promotional communications where permitted and appropriately authorised.
- Comply with applicable legal and regulatory requirements.
We will handle your information in accordance with applicable privacy and data protection laws.
WooCommerce and Website Hosting
Our website is built on WordPress and uses WooCommerce to provide online shopping functionality.
WooCommerce may process information such as billing details, shipping details, purchased products, order totals, and customer account information to support order management and checkout.
Our website hosting provider may also process technical information, such as IP addresses and server logs, to maintain website availability, performance, and security.
WordPress itself and additional plugins may process information according to the features enabled on our website.
Payments
We may offer one or more payment methods through third-party payment gateways or payment service providers available at checkout.
When you make a payment, the relevant provider may collect and process payment information under its own terms and privacy policy.
We may receive payment confirmations, transaction references, payment status, and other information necessary to fulfil orders and manage refunds.
Please do not send complete payment card details, passwords, or other sensitive authentication information to us by email or through website contact forms.
Shipping and Delivery
To fulfil your order, we may share the information necessary for delivery with our courier, shipping, and fulfilment partners.
This may include your name, contact number, delivery address, and relevant order details.
We use this information to arrange delivery, provide tracking where available, investigate delivery issues, and respond to customer enquiries.
Cookies
Our website may use essential cookies and other technologies to support its operation.
For example, WooCommerce may use cookies to maintain shopping cart sessions, remember cart contents, and support checkout functionality. WordPress or other plugins may also use cookies for login sessions, preferences, security, analytics, or other features.
If analytics or advertising tools are enabled, they may use additional technologies to measure visits, understand website performance, or support marketing activities.
You can manage cookies through your browser settings and any cookie preference controls available on our website. Disabling certain cookies may affect shopping cart, login, or checkout functionality.
Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies.
Sharing Your Information
We do not sell your personal information to third parties in exchange for money. However, we may share information when necessary to operate our store, fulfil orders, or comply with legal obligations.
Depending on our actual website configuration, recipients may include:
- Payment providers: To process transactions and refunds.
- Courier and delivery partners: To deliver your orders.
- Website hosting providers: To operate and secure our website.
- WordPress and WooCommerce service providers: To support store functionality.
- Installed plugins and integrations: To provide services such as analytics, email communications, customer support, security, or marketing.
- Professional advisers and authorities: Where reasonably necessary for legal compliance, business protection, or dispute resolution.
We aim to limit information shared to what is appropriate for the relevant purpose and applicable law.
Marketing Communications
If you subscribe to promotional communications or otherwise provide the required permission, we may send information about new products, offers, collections, and updates from ShriReya Naturals.
You may opt out of marketing communications at any time by using the unsubscribe link, where available, or contacting support@shrireya.com.
We may still send essential communications about your orders, payments, deliveries, refunds, account security, or customer service enquiries.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, subject to applicable law.
For example, order information may be retained for customer service, accounting, tax, fraud prevention, and legal recordkeeping purposes.
Customer account information may be retained while an account remains active and for any additional period required or permitted by law.
When information is no longer needed, we will take reasonable steps to delete it, anonymise it, or otherwise handle it in accordance with applicable requirements.
Certain information may remain in backups or records maintained by service providers for a limited period.
Data Security
We take reasonable steps to protect personal information from unauthorised access, misuse, loss, alteration, or disclosure.
Security measures may include website access controls, hosting safeguards, software updates, and appropriate protections offered by our service providers.
No website or electronic transmission can be guaranteed to be completely secure. We encourage you to keep your account credentials confidential and avoid sending sensitive information through unsecured channels.
If a personal data breach occurs, we will take appropriate action in accordance with applicable legal requirements.
Your Privacy Rights
Depending on the laws applicable to you, you may have rights to request access to, correction of, or deletion of certain personal information, withdraw consent where processing is based on consent, and raise concerns about how your information is handled.
You can submit a privacy-related request by emailing support@shrireya.com. Please describe your request and provide sufficient information for us to identify the relevant records.
We may need to verify your identity before acting on your request. Some information may need to be retained where required or permitted by law.
We will respond in accordance with applicable legal requirements and timeframes.
Third Party Links
Our website may contain links to external websites, payment services, social media platforms, or other third-party resources.
These services operate under their own privacy policies and terms. We do not control the independent privacy practices of external websites, and we encourage you to review their policies before sharing personal information.
Children’s Privacy
Our website is intended for people who can lawfully purchase products under applicable law.
We do not knowingly collect personal information from children where doing so is prohibited or requires consent that has not been obtained.
If you believe a child has provided personal information in violation of applicable requirements, contact support@shrireya.com so we can review the matter and take appropriate action.
International Data Processing
Some hosting providers, payment processors, or other service providers may process or store information outside your state or country.
Where personal information is transferred internationally, we will take the steps required under applicable law and the arrangements governing the relevant service.
Indian Privacy and Data Protection Laws
We aim to handle personal information in accordance with applicable Indian data protection, information technology, consumer protection, and other relevant laws.
These may include the Digital Personal Data Protection Act, 2023, and the rules and provisions that are in force and applicable to our activities.
The specific obligations and rights applicable to our business may depend on the provisions in force and the circumstances of the processing.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our website, WooCommerce configuration, plugins, business practices, or applicable legal requirements.
Any revised version will be published on this page with an updated “Last Updated” date.
Where required by law, we will provide additional notice or obtain consent for relevant changes.
Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us.
ShriReya Naturals
Website: https://shrireya.com/
Email: support@shrireya.com
Address: Bangi Road, Near Bus Stand, Raman, Sukhladhi, Bathinda, Punjab – 151301, India.
For privacy-related enquiries, please use the subject line “Privacy Policy Request.”
Thank you for trusting ShriReya Naturals.